Legal
Return & Refund Policy
1. Overview
At LUMIR, we are committed to customer satisfaction. Because our services are digital and delivered instantly upon payment, our refund policy is structured to be fair to both users and our business.
2. Digital Services — General Policy
All purchases on the LUMIR platform are one-time purchases of credits, a prepaid digital entitlement delivered immediately upon payment. LUMIR does not operate subscriptions, recurring billing, or automatic renewals. Due to the nature of digital goods and instant delivery, all sales are generally final.
3. Eligible Refund Situations
We will issue a full refund in the following cases:
- You were charged more than once for the same transaction (duplicate billing).
- A technical error on our platform prevented you from accessing the service you paid for, and the issue could not be resolved within 5 business days.
- Credits were paid for but, due to a system error, were never added to your account.
- A transaction was not authorised by you, and this is established on review.
4. Non-Refundable Situations
- You changed your mind after purchasing credits.
- You purchased credits but did not use them. Credits do not expire.
- Your account was suspended or terminated due to a violation of our Terms & Conditions.
- Third-party service disruptions outside our control (e.g., internet outages, device issues).
5. No Recurring Charges
Every purchase is a single, one-time transaction that you initiate. LUMIR stores no payment instrument and will never charge you again without you starting that specific purchase yourself. There is nothing to cancel.
6. How to Request a Refund
To request a refund, please contact us at dispute@thelumir.com with the following details:
- Your registered email address.
- Date and amount of the transaction.
- Reason for the refund request.
We will review and respond to your request within 3–5 business days. Approved refunds will be processed back to the original payment method within 7–10 business days, depending on your bank or payment provider.
7. Contact Us
- Refunds and disputes: dispute@thelumir.com
- General support: support@thelumir.com
Gulistan-e-Johar Block 8, Karachi East
Karachi, Sindh, Pakistan
support@thelumir.com · +92 305 8901162